Refund policy
Return & Refund Policy
At orthaestudio.co.uk, we want you to be fully satisfied with your purchase. If, for any reason, you are not, we’re here to help.
Returns
You may return both defective and non-defective items within 30 days from the date you received your order.
Returned products must be unused, in their original condition, and include the original packaging.
Exchanges
We accept exchanges for all eligible items. If you wish to exchange your item for a different size or model, please contact our customer service before sending it back.
Return Shipping
Return shipping costs are at the customer’s expense. Please use a reliable postal service with tracking when sending your item back to us.
Refunds
Once we receive and inspect your return, your refund will be processed within 7 business days.
Refunds will be issued to your original payment method.
Restocking Fees
How to Start a Return
To initiate a return or exchange, please contact our customer support team at contact@orthaestudio.co.uk
We’ll guide you through the process step by step.
